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Contact Center Agent

Full-time • Oak Grove, MO, US • 13h ago

Now Hiring: Contact Center Agents

Uncapped Bonus Potential & Work-from-Home Flexibility Do you thrive in fast-paced, goal-driven environments where your communication skills actually pay off? Join Bordner Home Improvement
Kansas City's trusted name in home remodeling for 38 years. We're not just looking for someone to answer phones - we're looking for sales-minded professionals ready to warm up leads, qualify prospects, and book high-converting appointments that drive real revenue. About the Role As a Contact Center Agent , you'll be the first point of contact with homeowners dreaming of a better home - and your job is to turn that curiosity into commitment. Your conversations help lay the foundation for our Design Consultants to close the sale. You'll be backed by strong training, a supportive team, and performance-based bonuses that reward hustle. What You'll Do Connect with inbound and outbound leads to qualify interest and schedule appointments Create excitement around remodeling services (roofing, siding, windows, and baths) Consistently hit weekly appointment and conversion targets Monitor and manage CRM leads, emails, texts, and internal comms Confirm next-day appointments and follow up with potential clients Stay agile and team-focused as company needs evolve You Might Be a Fit If You... Have experience in inside sales or appointment setting Love making connections and closing the next step Communicate naturally and persuasively across phone, email, and text Take pride in outperforming your goals Can thrive in a fast-paced, flexible environment Don't need micromanaging - you're self-driven and coachable Are looking for a career , not just another job This role is NOT for you if you dislike change, need a script for every situation, or have been told you "sound like a robot." Compensation & Perks Base Pay: $18/hr Average Pay with Commissions/Bonuses: $26-$30+/hr Rotating Saturday shifts required (great bonus days!) Work-from-home flexibility after in-office training Health, Dental, Vision benefits starting month 2 Paid Time Off + Sick Leave 401(k) with employer match Life Insurance & FSA available Apply Today
And Start Getting Paid What You're Worth. This isn't customer service. This is sales with purpose - helping homeowners move forward on major decisions while you grow your income and career.

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