Company Background
United Storm Water (United) is a family owned and operated storm water management firm that has been in business since 1999. Using advanced technologies in storm water management, United aids its customers in protecting vital resources and reducing the amounts of harmful contaminants that can enter waterways through storm drains. Our custom-made treatment control best management practice (BMP) products have been tested and are proven to reduce the level of debris, heavy metals and petroleum hydrocarbons from storm water effluent. Our storm water management services provide proactive means of complying with the numerous local, state, and federal regulations that govern illicit storm water discharge (www.unitedstormwater.com).
We seek a Customer Service Representative with preferred experience in data entry with an environmental background who is comfortable working in a fast-paced team setting. Particularly seeking applicants who are very organized, have the ability to multi-task, and perform work with a high level of accuracy.
This is an hourly paid position with opportunity for advancement. Job functions and qualifications for the position are as follows:
Job Functions
- Performs data entry, generates various reports for customers, as well as internal reports for the sales team and Project Managers
- Manages daily photo documentation taken by field Technicians
- Prepares daily paperwork for field Technicians (i.e. field work orders, inspection sheets, maps, etc.) for all assigned projects
- Reviews field Technician paperwork for completeness and accuracy
- Assists field Technicians with miscellaneous issues and/or logistical questions over the phone
- Assists in creating the daily schedule for field personnel
- Receives telephone calls from customers and transfers calls to appropriate department and/or Sales Representative
- Generates internal work orders for billing purposes and inter-company procedures
- Performs other duties assigned by Supervisor
Required Qualifications
- Two or more years of experience in customer relations field preferably with an environmental background
- Minimum education level having high school diploma
- Proficient in Microsoft Office software and data entry
- Self-starter able to work with little or minimum supervision
- Strong verbal and written communication skills, ability to communicate with customers, strong customer relations skills
- Strong organizational skills and ability to prioritize tasks
- Ability to accommodate the styles of Sales Representative in customer follow-up and developing proposals
- Able to work as a team
No third party recuiters/agencies.
No phone calls.
No relocation assistance is offered.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- data entry: 2 years (Required)
- admin assistance/MS office: 2 years (Required)
Ability to Commute:
- City Industry, CA 91746 (Required)
Work Location: In person
