Evergreen Residential is a high growth early-stage institutional investment platform in the single-family residential ('SFR') sector. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us

We are looking for individuals who are experienced in Property Management operations, are passionate about customer service, and who thrive in a fast-paced environment to join our Construction team. The Maintenance Coordinator is integral in providing direct support for the market field office and participating in the support of field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations.

Please note: This position is based in our office in Dallas, TX with the opportunity to work from home one day per week (It is not a field maintenance position).

The Role: Responsibilities include, but are not limited to, the following:

Represent the Company in a professional manner as the point of contact for resident service requests in all markets
Manage general email boxes by giving general information or re-directing as appropriate
Schedule landscaping and pool services on all newly internalized rental homes in assigned region.
Maintain an organized, consistent filing system on share drive, while following Evergreen procedures.
Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
Interact with residents in a professional and courteous manner and work collaboratively with team members
Maintain a high level of customer service and exhibit competency in all prospect/resident interactions - over the phone, by email, formal written communications, or in person
Create service requests for maintenance and be primary decision maker to assign service requests to internal or external resource based on company guidelines.
Assists in creating and circulation of weekly, monthly, quarterly, and annual reporting.
Other activities as assigned by your manager.

Qualifications and Experience:

High School graduate.
Minimum of one-year previous experience in either the single family or multi-family rental industry
Must have a valid Driver's License.
Committed to providing outstanding customer and resident experience
Ability to handle confidential information in a professional manner
Interacts productively in person and through technology with co-workers and team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required
Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality
We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information. The role will require:

Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
Routine use of standard office equipment and computers
That all duties are performed in a professional and safe manner
Standard workdays are Monday through Friday with occasional evening and weekend overtime hours

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Evergreen Residential

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