As a Leasing Specialist in New York City, NY, you will play a crucial role in converting prospects into paying residents. By promptly and professionally addressing customer inquiries, you’ll help maintain optimal occupancy rates across our properties, maximizing revenue for the business. We seek a passionate individual with strong sales and customer service skills who can represent our brand while engaging with the diverse NYC community.
Key Responsibilities:
**Customer Engagement:**
- Respond to inquiries from various channels (website, third-party listing sites, social media, phone, text, and email) to convert prospects into paying residents.
**Sales Process Management:**
- Own the complete sales process:
- Maintain consistent contact with prospects until they schedule a tour or opt out.
- Schedule and conduct property tours (30-45 minutes), sending confirmation texts prior to each tour.
- Follow up with leads post-tour to encourage application submission.
**Follow-Up Strategy:**
- Ensure proactive communication with prospects:
- Execute timely follow-ups after tours.
- Address objections and assist prospects in evaluating our property benefits.
- Aim for individual sales targets.
**Local Marketing:**
- Create engaging marketing posts on platforms like Facebook and Craigslist, targeting NYC-specific audiences to attract leads.
- Collaborate with the marketing department to manage social media accounts, showcasing NYC events and community highlights on Instagram and TikTok.
- Host Open Houses at least twice a month, focusing on high-traffic NYC neighborhoods.
- Build partnerships with local businesses, universities, and employers (such as NYU, local hospitals, and tech companies) to boost brand visibility.
**Property and Resident Support:**
Qualifications:
- 1-2 years of experience in hospitality, real estate, sales, or a related field.
- A college degree or equivalent experience.
- Flexibility to work evenings, weekends, and holidays as needed.
- Familiarity with NYC and its neighborhoods is a plus.
- Experience with social media and marketing is a plus.
- Background in partnerships and community events is a plus.
-Willingness to work Tuesday - Saturday & 10 AM - 7PM schedule.
**What We Offer:**
- Competitive base salary + $100 commission per signed lease.
- Comprehensive benefits package.
- Rent discounts at properties located in NYC.
- Opportunities for career growth with new developments in the area.
- Learning and cross-training opportunities in property management and development.
- Company merchandise!
If you are driven, passionate about customer service, and eager to make a significant impact in the NYC community, we invite you to apply and join our dynamic team! are driven, passionate about customer service, and eager to make a significant impact in the NYC community, we invite you to apply and join our dynamic team!
