Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
The Operations Manager is responsible for planning, directing, and coordinating daily operations.
RESPONSIBILITIES
- Monitor all in-coming and out-going merchandise (in-transit/transfers of finished product, packaging and props), and oversee and authorize all aspects of messenger service, FedEx, UPS and all shipping and transfers
- Review all expense reports/P&L’s for supplies
- Manage maintenance, cleanliness, and organization of stockrooms and front of house
- Work with stock manager on new hire trainings
- Monitor weekly cycle count reports, splitting tickets, G/A reports, all reports that relate to inventory levels (KPIs)
- Communicate with Corporate office to ensure that all new hires have uniforms and that new season uniforms arrive in a timely manner, monitoring that terminated employees return uniforms prior to leaving the company, ensuring the end of season destruction of old uniforms
- Ensure that all transactions are in order and in accordance with Corporate procedure, including: phone orders/charge sends and charge backs
- Support tailor shop with supply orders, equipment issues and maintenance according to Corporate standards
- Monitor sensor application/procedures
- Ensure proper floor presence and awareness
- Touch base with all above support staff management and team
- Authorize schedules for all support staff, create support management schedules
- Processing payroll for all support staff including authorization and allocation of OT
- Preparing/writing annual reviews for all support staff and support management
- Documenting disciplinary actions and performance progress reports for all support staff and support management
- Intense preparation in the months prior to inventory- becomes focal point for store
- Work closely with inventory control team in corporate office to prepare inventory (Store Operations Area Manager, Loss Prevention Director)
- Prepare all communications and conduct training seminars
- Available to spearhead inventory process
- Coordinate inventory schedules
- Reconcile all inventory results and submit to Corporate
- Liaise with loss prevention to keep track of developments (stock losses)
- HR Department
- Oversee and schedule all weekly cycle counts
- Ensure all Incident Reports (“IRs”) are completed with SM support
- Compile all cycle count results (monthly) and send to Corporate
- Communicate any issues to Technical Department (Request painters, electricians, fixtures from Italy etc.) and report everyday store maintenance issues
- Successfully execute all support-related direction as provided by the Corporate partners
KNOWLEDGE AND SKILLS
- Proficient in Microsoft Office
- Professional communication skills
- Flexible scheduling to needs of the business
PHYSICAL REQUIREMENTS
- Lifting, pushing, pulling boxes without assistance
- Must be able to pack, unpack, and move stock when supporting back of house functions
- Must be able to work shift standing or walking
