Reports To: CEO / Founder
About The Link Housing:
The Link Housing is a premium provider of fully furnished, short-term rental properties across Southern California. We specialize in creating comfortable, high-quality stays for families, business travelers, and anyone needing a temporary home. Our mission is to deliver exceptional service, reliability, and warmth that makes guests feel at home—wherever they are.
Position Summary:
This hybrid role blends high-level administrative support, operational oversight, and guest relations. As the Director of Operations & Guest Experience, you will serve as the CEO’s right hand, overseeing daily business operations, coordinating guest services, managing property logistics, and leading our internal team. This is a pivotal role for someone with strong leadership, organizational, and communication skills—comfortable wearing many hats in a fast-paced, service-driven environment.
Key Responsibilities
Executive Support
- Serve as Executive Assistant to the CEO, handling scheduling, communication, travel, and high-priority administrative tasks.
- Act as a liaison between the CEO and internal/external stakeholders.
- Assist with special projects, strategic initiatives, and confidential matters.
Operations Management
- Oversee day-to-day business operations, ensuring smooth coordination between departments (cleaning, maintenance, logistics, etc.).
- Develop, implement, and refine systems, SOPs, and workflows to drive efficiency.
- Monitor property turnover, guest readiness, vendor contracts, and inventory tracking.
- Manage reporting on KPIs, guest satisfaction, occupancy rates, and team performance.
Property & Guest Relations
- Ensure all properties meet company quality standards and are well-maintained.
- Serve as the point of contact for high-priority guest issues, escalations, or VIP bookings.
- Lead initiatives to improve the guest experience, reduce service disruptions, and collect feedback.
- Coordinate with third-party service providers and contractors as needed.
Team Leadership
- Supervise and support a small operations and guest services team.
- Provide ongoing training, performance reviews, and accountability measures.
- Foster a positive culture focused on hospitality, accountability, and growth.
Qualifications
- Bachelor’s degree in Hospitality, Business, or a related field (or equivalent experience).
- 5+ years in hospitality, property management, executive support, or operations.
- Experience in short-term rental or boutique hotel environments highly preferred.
- Strong leadership and multitasking ability; thrives under pressure.
- Excellent written and verbal communication skills.
- Tech-savvy with experience using Google Workspace, property management systems, and CRM tools.
- High level of discretion, professionalism, and resourcefulness.
Benefits:
- Opportunities for professional development and career advancement.
The Link Housing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at The Link Housing and contribute to providing exceptional housing solutions and guest experiences.
Job Type: Full-time
Pay: $20.50 - $35.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Experience:
- Real Estate or Executive Assistant: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Remote
