Principal Hotel is looking for Front Desk Agents both morning and evening, to join our team in our new Columbia Illinois location. The Front Desk Agent will greet, check in guest, assist and answer questions from our guest, all while providing a high level of service.

The ideal candidate will deliver a professional and qualified first impression to all visitors. This person must have excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment.

Responsibilities:

Guest services – Welcome guests, employees, and clients who arrive at the hotel and clarify the purpose of their visit and assist as necessary. Answer all phone calls and emails. Just being readily available at all times to ensure the guest receive top tier service
Administration – Daily reporting and filing documents. File and keeping good records. Maintain clean and organized workstations and being diligent and aware of both current and upcoming events in all areas of the property

We seek friendly, highly organized communicators and multitaskers with these qualifications.

Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled

About The Principal Hotel:

The Principal Hotel is a one of kind organization dedicated to serving our guest with top tier service by making them feel like they are at home. Our property was previously a school which is currently in the process of being renovated into a 41 room Boutique hotel in the downtown heart of Columbia Il.

The Principal Hotel benefits include benefits like health care, paid time off, retirement savings and professional development. Starting wage is $15.00 an hour.

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