Chief Experience Officer (CXO)
(Confidential - Middle East)
Location details will be provided to short listed candidates but this role will require full time relocation to the Middle East
Digby Morris’ client is visionary force in the tourism and entertainment landscape, dedicated to crafting immersive, unforgettable experiences that redefine leisure, hospitality, and themed entertainment. With a portfolio of cutting-edge destinations and attractions, they push the boundaries of creativity, technology, and innovation to deliver world-class entertainment experiences that captivate millions of visitors each year.
Their team consists of passionate industry leaders, creatives, and technical experts who thrive in a fast-paced, dynamic environment where imagination meets execution. From luxurious resorts and vibrant lifestyle hubs to groundbreaking attractions, they shape the future of entertainment and leisure in one of the most exciting global markets.
We are seeking a visionary Chief Guest Experience Officer (CGEO) reporting to the Group CEO to lead and shape the guest journey across a portfolio of world-class lifestyle, entertainment, and tourism destinations. This strategic leadership role is responsible for crafting immersive, seamless, and emotionally engaging experiences that captivate visitors and drive loyalty. By leveraging innovative design, data-driven insights, and guest-centric strategies, the CGEO will ensure that every touchpoint is memorable, personalized, and exceeds global benchmarks in customer experience excellence.
Key Responsibilities
- Strategic Leadership: Develop and implement a cutting-edge guest experience strategy aligned with the brand’s mission, ensuring world-class engagement across all touchpoints.
- Customer Experience Innovation: Drive the design and execution of pioneering guest experiences that seamlessly blend technology, hospitality, and entertainment to create immersive, frictionless journeys.
- Guest Journey Optimization: Define and enhance end-to-end guest interactions, from pre-arrival anticipation to post-visit advocacy, ensuring a highly curated and connected experience.
- Data-Driven Insights: Utilize customer feedback, analytics, and emerging trends to continuously refine and elevate the guest experience, creating personalized, responsive service models.
- Culture of Excellence: Foster a guest-obsessed culture by embedding service excellence and hospitality innovation within all levels of the organization.
- Cross-Functional Collaboration: Work closely with operations, marketing, digital transformation, design, and hospitality teams to ensure guest experience remains at the heart of decision-making.
- Loyalty & Retention: Develop engagement strategies that drive repeat visitation, customer satisfaction, and brand advocacy.
- Operational Excellence: Ensure world-class service delivery standards are maintained, leveraging training, employee engagement, and technology solutions to optimize performance.
- Sustainability & Inclusivity: Champion responsible tourism and accessibility initiatives, ensuring experiences are sustainable, inclusive, and globally competitive.
Who We’re Looking For
We seek bold, innovative minds who are passionate about tourism, entertainment, and hospitality. Ideal candidates are creative thinkers, problem solvers, and industry experts ready to challenge the status quo and deliver extraordinary experiences. Whether you are a strategist, designer, engineer, marketer, or operations specialist, your skills can shape the future of entertainment in Dubai and beyond.
Experience: Minimum 18 years in guest experience, customer service, or hospitality leadership roles within high-profile entertainment, lifestyle, or tourism brands.
- Agility & Resilience: Ability to thrive in a fast-paced, dynamic environment with an entrepreneurial approach to innovation and problem-solving.
- Customer Obsession: A deep passion for exceeding guest expectations and crafting unforgettable experiences through service excellence and emotional connection.
- Global Perspective: Knowledge of international best practices in hospitality, entertainment, and guest experience management.
- Leadership & Influence: Strong ability to inspire teams, create a culture of hospitality excellence, and drive cross-functional collaboration.
- Technology & Digital Acumen: Proficiency in leveraging digital tools, AI, CRM, and data analytics to drive superior guest experience strategies.
- Visionary Mindset: A creative leader who thrives on innovation, constantly seeking ways to enhance, personalize, and revolutionize guest engagement.
Why Join Us?
- Impactful Work: Be part of large-scale, high-profile projects that define Dubai’s tourism and entertainment scene.
- Innovation-Driven Culture: Work alongside pioneers who blend creativity, technology, and storytelling to create world-class destinations.
- Fast-Paced Growth: Join a company where ambition meets opportunity, offering unparalleled career development in a thriving industry.
- Collaborative Excellence: Engage with top-tier professionals from diverse backgrounds, each bringing unique expertise to our groundbreaking projects.
- Exceptional Work Environment: Enjoy an inspiring, dynamic workplace in a city known for its luxury, innovation, and world-leading attractions.
Join Us
If you’re ready to be part of something extraordinary, where your talents contribute to building world-class experiences, we want to hear from you. Become part of an industry-defining journey and help us set new benchmarks in tourism, lifestyle, and themed entertainment.
