Job Title: Leasing & Sales Coordinator
Reports To: Property Manager
Company: Responsive Asset Management
Location: central IN (Hybrid- remote/on-site)
Employment Type: Full-Time
About us:
At Responsive Asset Management, we're more than just a property management company—we're a dedicated team striving for excellence in everything we do. Our portfolio, spread over five prime locations in Illinois and Indiana, showcases our commitment to top-notch property management, building strong relationships, and actively engaging with our communities. We are dedicated to providing outstanding service and upholding properties to the utmost standards, with a special focus on the well-being of our residents. A company culture rooted in innovation, integrity, and accountability; we are on the lookout for our next Rockstar Leasing & Sales Coordinator.
In this role, you will perform all day-to-day leasing and sales activities related to apartment rentals and lead management.
Key Responsibilities:
Lead management
- Lead Generation: Implementing strategies to attract potential tenants through various channels like online advertising, social media, and community outreach.
- Lead Tracking: Maintaining a database to record and monitor all incoming leads and their progress through the leasing process.
- Lead Qualification: Assessing the suitability of leads based on their needs, budget, and rental criteria.
- Lead Nurturing: Building relationships with potential tenants by providing relevant information, answering inquiries, and addressing concerns.
- Lead Conversion: Guiding qualified leads through the application and leasing process to secure tenancy.
- Lead Follow-Up: Maintaining communication with leads who haven't converted, providing updates on available units and incentives.
Sales and Closing Techniques
- Become a master of the art of sales and closing techniques to effectively guide potential residents from initial inquiry to signed lease, showcasing the unique features and benefits of the property that set it apart from the competition.
- Dive deep into the local market to gain a comprehensive understanding of competing properties, their offerings, and their pricing structures. This knowledge will equip you to confidently handle objections, highlight your property's advantages, and position it as the premier choice for prospective residents.
- Develop and implement strategic sales strategies that leverage your market expertise and understanding of resident needs to maximize occupancy rates and achieve leasing targets.
- Build strong relationships with potential residents by actively listening to their needs, providing personalized guidance, and offering exceptional customer service throughout the leasing process.
- Maintain a strong online presence by actively managing property listings, responding promptly to inquiries, and showcasing the property's unique features through compelling online content.
- Stay up-to-date on industry trends, best practices, and emerging technologies in the sales and leasing space to continuously refine your skills and strategies.
- Customer Service and Relationship Management
- Provide detailed information about available apartments, community amenities, and lease terms.
- Answer phone calls, emails, and inquiries promptly and professionally.
Marketing and Advertising
- Implement marketing strategies to attract prospective tenants, including online listings, social media promotion, and community outreach.
- Collaborate with the property management team to organize promotional events or open houses to showcase the community.
Administrative Duties
- Track and report on leasing metrics, such as occupancy and Lead totals.
- Compliance and Fair Housing Regulations
- Stay informed about local, state, and federal housing laws, including Fair Housing regulations, to ensure compliance in all leasing activities.
- Participate in ongoing training and professional development opportunities related to property management and tenant relations.
Reporting and Feedback
- Provide regular reports to property management on leasing activity, prospective tenant feedback, and market conditions.
- Suggest improvements to property management practices based on interactions with prospective residents.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of experience in leasing, property management, sales, or retail.
- Strong written and verbal communication skills.
- Excellent customer service skills.
- Ability to multi-task and work in a fast-paced environment.
- Superb attention to detail.
- Willing to travel 2-4 days per week to various property locations.
- Proficient Google Office Suite.
Preferred Qualifications
- Associate's degree in a business-related field.
- Experience with Appfolio management software.
Key Competencies
- Results Orientation: A highly motivated and goal-oriented individual with a proven track record of success in the Leasing department.
- Demonstrates a strong work ethic and commitment to consistently exceeding expectations, meeting deadlines, and achieving exceptional results.
- Proactively seeks out opportunities to improve processes and drive efficiency, ensuring that all leasing goals are met or surpassed.
- Sales Excellence: Proven ability to proactively drive sales, consistently meet and exceed monthly occupancy goals, and maintain high occupancy rates.
- Strategic Thinking: Ability to create and implement long-term strategies that support sales goals and drive sustainable growth.
- Team collaboration: Foster a positive and supportive team environment where open communication, mutual respect, and shared goals are prioritized. Actively participate in team meetings, brainstorming sessions, and project discussions, offering valuable insights and contributing to collective decision-making. Collaborate effectively with colleagues across different departments, including marketing, property management, and maintenance, to ensure seamless operations and exceptional customer service. Be receptive to feedback from colleagues and managers, and demonstrate a willingness to learn and grow both personally and professionally.
This role offers a unique opportunity to contribute to the success and growth of our property portfolio while ensuring the highest level of service and satisfaction for our residents.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
Compensation:
- Base Salary: competitive base salary + commission
- 2 weeks of paid vacation after 90 days of employment
- Flexible work schedule
- On site with extensive travel and mileage reimbursement
- Company-Provided Equipment: MacBook (we believe Mac > PC)
- Opportunity for career advancement
