Customer Service Representative

Full-time • Columbia, SC, US • 3w ago

We are searching for a polite, professional Call Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions and scheduling dispatch for our various locations. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Home Brands is a multi-brand, multi-unit Home Services company on a mission to serve people and provide life transforming opportunity. We believe that serving our customers with a world class experience means that we first must lead in serving our employees and our franchisees. We live out our mission by committing to 5 standard Virtues which are the very foundation of our leadership focus, at Home Brands, we are:

Dependable: We do what we say we are going to do, every time, no exceptions.

Knowledgeable: We are experts in our industry.

Humble: We do not operate out of selfish ambition, but consider others better than ourselves.

Gritty: We get things done the right way, no matter the circumstance.

Candid: We graciously tell the hard truth, and expect to hear it from others.

Requirements

Call Center Representative Responsibilities:

Answering or making calls to clients in order to schedule inspections on behalf of our franchisees
Responding effectively and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
Building lasting relationships with franchisees and other call center team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Taking part in training and other learning opportunities to expand knowledge of company and position
Adhering to all company policies and procedures

Call Center Representative Requirements:

3 years of call center experience
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask questions and diffuse tense situations
Strong time management and decision making skills
Adaptability and accountability
High School Diploma or equivalent

Benefits

Paid Time Off

Health and Dental Benefits

Pay range- $19-$23 per hour (based off of experience)