Overview
To provide a variety of administrative support functions within respective business unit(s), in support of daily operations. Under supervision, may modify established processes and procedures to accomplish routine tasks. Evaluate and research inquiries from internal/external sources and/or members; respond to, resolve or arrange for resolution. May serve as contact coordinator by handling phone calls, directing visitor traffic and scheduling events/meetings. Completes work with limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Responsibilities
- Monitor and respond to inquiries received through various media channels
- Collect, sort and distribute reports, correspondence, on-line messages and faxes
- Identify, investigate and resolve discrepancies/processing problems to include documentation and time-sensitive issues
- Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc.
- Track and update action items in database(s)
- Complete data entry in automated systems; may generate reports
- Gather and prepare data for various financial, compliance and internal reports
- Review reports and data; take necessary action(s)
- Maintain manuals, instructions, charts and/or directories
- Act as liaison between business units in support of operational initiatives
- Operate and maintain standard office equipment
- Maintain and stock essential materials and supplies
- Serve as mentor/trainer and provide guidance and assistance to team members
- Provide input and make budgetary recommendations regarding staffing and equipment
- Perform other duties as assigned
Qualifications
- Has full proficiency gained through job-related training and considerable work experience.
- Experience in performing clerical or administrative duties/responsibilities
- Ability to maintain confidentiality and demonstrate integrity
- Ability to work independently and in a team environment
- Effective clerical, technical or administrative skills
- Effective organizational, planning and time management skills
- Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
- Effective word processing and spreadsheet software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Advanced skill following, interpreting and applying guidelines, procedures, practices, regulations
- Effective skill maintaining accuracy with attention to detail and meeting deadlines
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill communicating with all levels within an organization
- Effective research, analytical, and problem solving skills
Desired Qualifications
- Working knowledge of NFCU products, services, programs, policies and procedures
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 9999 Willow Creek Road, San Diego, CA 92131
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
