We’re Growing – Join Our Team!

Mind & Body Garden Psychology Inc. is seeking two dedicated, compassionate and long term Healthcare Administrative Assistants to join our team as we continue to expand our large scale practice. Join us in making a difference in the lives of our clients by providing exceptional care and support at our practice.

The ideal candidates are highly organized with excellent time management and communication skills. Previous experience in a healthcare setting with medical billing and office administration is highly desired. This role has the potential for advancement in the company. Even if you don’t check off all the boxes below but you believe you’re a great fit, we encourage you to apply!

To Apply
Please include a cover letter detailing why you’re interested in joining our team. We will not prioritize applicants who do not submit a cover letter. Please only apply through Indeed. Thank you!

Job Description:
Location: Fully remote or Hybrid in Los Altos (local candidates highly preferred)
Job Type: Full-Time
Schedule: Monday - Friday 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM
Pay: $25 - $30/hour (decrease in pay during 1 month trial training period)

Duties:

Answer incoming calls, emails or texts and route them to the appropriate person.
Respond to client correspondence (inquiries, concerns, etc) effectively and in a timely manner while providing exceptional client care and customer service.
Manage appointments (scheduling, canceling, rescheduling).
Maintain accurate medical records and ensure proper documentation in compliance with HIPAA standards.
Ensure accurate and timely claims submission to insurance companies and follow up on outstanding bills.
Help with the billing process with insurance.
Understand and apply mental health terminology to facilitate effective communication with clients and healthcare providers.
Manage office operations by prepping for providers and clients, as well as perform basic office administrative tasks including: faxing, sorting, and filing etc.
Retain clients by recommending other providers if necessary.

Experience:

2-4 years experience in a healthcare setting with medical billing and office administration is highly desired.
Ability to follow precise direction, instructions, and system protocols.
Knowledge of mental health terminology and clinic operations will be helpful.
Well-organized with attention to detail.
Excellent time management skills.
Excellent interpersonal and communication abilities.
Ability to manage multiple tasks while working effectively in a team environment.
Speaking Mandarin is a plus.
Knowledge of the medical insurance industry.
Knowledge of electronic health records and medical office software.
Excellent computer skills.
Knowledge of HIPAA regulations.
Knowledge of the billing process for Kaiser/Magallen Insurance (huge plus).

We strive to provide our patients with the highest quality mental health care, which is why our multilingual 20+ clinician practice offers a variety of specialities, telehealth and in-office services. Join us knowing you'll be a part of making a difference in our patients' lives through quality care and support.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Opportunities for advancement
Vision insurance

Schedule:

8 hour shift
Monday to Friday
No weekends

Work Location: Hybrid remote in Los Altos, CA 94022

Mind & Body Garden Psychology Inc.

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