GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. GMH’s Innovative Living sector is the collision of our Conventional Living and Student Living verticals with tailored technology, amenities and services to foster the perfect live-work blend for those learning or working in an innovation hub, life sciences cluster, medical center or university.

Job Description

The Assistant General Manager’s primary responsibility is to support the General Manager in all aspects of managing the property. The main focus will always be on customer service, resident retention, fiscal success, and daily operations. The Assistant General Manager will serve in a critical role of delivering the best beginning-to-end-living experience in the industry and management of the community. The AGM should be prepared to run the property in the absence of the GM.

Responsibilities

Maintain positive resident relations through outstanding service
Participate in the daily operations of the property
Work with corporate marketing manager to deliver strong leasing and marketing initiatives
Participate in weekly team meetings
Participate in resident retention and leasing events
Maintain and monitor the systems and procedures for service requests and follow-ups
Have a strong knowledge of the resident database, accounts receivable, and accounts payable
Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts

Characteristics And Qualifications

2-3 years’ experience in property management—Required
2 years of experience in a management role with a proven track record of achievements
Experience and knowledge of Yardi systems
Strong financial, organizational, analytical and decision-making skills
Strong internet, Microsoft Office, and spreadsheet skills
Tech savvy and proficient use of social media or other marketing software
Maintain a high degree of professionalism and foster positive relationships with residents

Benefits

401(K) Matching Program
Health, Dental, and Vision Insurance
Paid Time Off

Visit our new website https://www.gmhcommunities.com/

GMH Communities is an Equal Opportunity Employer

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